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17 2019
Technical Support Specialist


HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:

Technical Support Specialist

Job Description
● Assisting in everyday problem solving with all CRM users, buffer between local users and subsidiary COO;
● Assisting in testing of new releases / changes of CRM, providing COO with consolidated list of detected issues and proposals for improvement during implementation period;
● Configure new Dealers in CRM as requested by PRMs - Configure Dealer Agents as requested by Commercial Department;
● Responsible for updating all internal procedures according to the approved changes;
● Create, develop and maintain new projects and procedures needed for the business;
● Train and mentor lower level employees in business operations;
● Develop and update training programs based on ongoing experience, process metrics and feedback from process users;
● Collect different types of data and process manual statistics on demand, as required by COO or local management, to help as baseline for process related decisions.

Qualifications and experience required
● English (speaking and writing) upper intermediate
● Relevant technical education
● Skill in the analysis and re-engineering of systems, processes, and procedures
● Capability to work effectively and efficiently with minimal supervision
● Good communication, writing skills and teamwork
● Experience in high tech/IT customer support advantage

Advantages of the job
● Working in an interesting environment and diverse groups of people
● Competitive salary, attractive benefits
● Professional development and career opportunities
● Modern office and equipment
● Friendly team

To apply, please submit your CV to HR-Consulting e-mail: ba50@search4staff.com ; Please, indicate the relevant vacancy code (OSI) in the subject line or CV.

Tel.: +373 62 101 257


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