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12 2019
IT Helpdesk Team Leader


IT Helpdesk Team Leader

Gilat Satellite Networks

Job description

The Helpdesk Team Leader will manage a dynamic, professional and welcoming helpdesk team, working with diverse and cutting-edge technologies and will be responsible for providing IT support globally.

As a company spread over 22 countries, we offer an enriching working environment, in which youd be able to experience challenging technologies and latest state-of-the-art platforms.

In this position, you will:

Lead, coach and develop our IT Helpdesk Team
Manage the IT Helpdesk operations, measure and improve its performance
Ensure IT Helpdesk delivery in a timely and accurate manner and meet SLAs
Follow up with customers to identify areas of improvement
Build the required knowledge, procedures and practices
Drive continuous improvement initiatives within the Helpdesk and IT Organization

Requirements

3+ years of experience with leading an IT Helpdesk operation
Experienced in creating, measuring and improving service delivery KPIs
Customer-service oriented with a problem-solving attitude
Strong analytical skills
Strong IT knowledge

Platforms we use

Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL
Windows desktop and server operating systems
Cloud based applications: Salesforce, SuccessFactors
Networking, VPNs, remote access, IP Telephony

Required Languages

Fluent English (writing and speaking)


If you are willing to work in a good International Company and you correspond with the profile, please send a CV to: officemdc@gilat.com.
Note: Only CVs written in English shall be taken into consideration!
Please indicate in the subject line of your e-mail the position you are applying for.


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