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12 2019
Helpdesk Team Member Full Time


Helpdesk Team Member Full Time

Gilat Satellite Networks


Responsibilities:
Serve as the first point of contact for customers seeking technical assistance
over the phone or email
Accurate identification of user problems via IT support tools and remote tools
Follow-up and update customer status and information
Determine the best solution based on the issue and details provided by
customers
Direct unresolved issues to the next level of support
Identify and suggest possible improvements on procedures

Requirements:
Hands on experience with help desk and remote-control software
Solid technical background with an ability to give instructions to a non-
technical audience
Customer-service oriented with a welcoming, problem-solving attitude
Willing to work in shifts
Fluently in both spoken and written English
Work experience as a Help desk team member - asset
Advance knowledge of windows operating systems (windows 10, 7) -
mandatory
Active Directory; Microsoft Products; SAP asset
TCP, Networking, Remote Access, VPNs asset

If you are willing to work in a good International Company and you correspond with the profile, please send a CV to: officemdc@gilat.com .

Note: Only CVs written in English shall be taken into consideration!

Please indicate in the subject line of your e-mail the position you are applying for.


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